Significant Performance Failure – Information for tenants of social landlords


Significant Performance Failure

The Scottish Housing Regulator has published an information leaflet on Complaints and Significant Performance Failures.  This provides information to help tenants and tenant groups understand how they can raise concerns about the services their landlord provides.

What is a Significant Performance Failure?

A significant performance failure is something that a landlord does, or fails to do, that puts the interests of its tenants at risk. This is something that does, or could, affect all of the landlord’s tenants.

A significant performance failure is not an individual tenant complaint about services. If you have a complaint, for example, if you are unhappy about how your landlord carried out repairs to your own home, then you should raise this directly with your landlord through its complaints procedure. Council tenants can make a complaint about the housing service here.

To find out how to report a significant performance failure, see the Scottish Housing Regulator leaflet.


Angus Empty Homes website and new Online Tools

We work with owners of empty homes to help bring them back into use and have launched a new webpage to report empty homes and to survey owners of empty homes. This will help us understand the problems that both owners and neighbours of empty properties face. It will also help us to improve our empty homes service, and provide information and support.

The webpage includes information about selling, renting, and renovating empty properties, as well as an overview of both local and national incentives which may be available.

We aim to increase the supply of housing for local individuals and families. Although empty homes cannot solve housing shortages alone, bringing them back into use can provide local affordable housing and help to regenerate communities.
Empty homes online tools
If you are an owner or neighbour of a long-term empty home, please complete our Empty Home Owners Survey or Property Reporting Tool .

Armed Forces and Veterans Expo in 2019


Veterans Expo

Pathfinder International will be hosting three separate Armed Forces and Veterans Resettlement Expo’s throughout 2019. The first will be held at Hampden Park Glasgow on 14 March.

This event is FREE for all attendees, please see Pathfinder International for ticket information.

New Build Housing – A Tenant’s View

BeFunky Collage final

In April last year, tenants moved into the new homes at Viewmount in Forfar.

We went to see one of the Viewmount tenants, Nicola Brown, to see how she was getting on, and she kindly gave us her feedback on her new 3-bedroomed home. For Nicola and her family, getting a new council home meant a lot. Here’s what she said:

How are you finding your new house?

I love it, it’s nice and big. I will never move from here. It’s totally fab, in a great location and the neighbours are nice. We have a lovely view of the town.

Our lives are definitely better now than they were when we lived in a 3 bedroom flat in a block.

How long have you been a tenant of the Council?

I have been a tenant with the council for 3 years.

 What does your new house have that your previous house didn’t?

We have space and lots of cupboards here, a private and closed garden, our own driveway and it gives us great privacy. I can shut the living room door and no-one knows we are in. I like the location of the rooms in this house. I really like that we have the living room at the back of the house and the kitchen at the front. I can see my kids playing outside through the kitchen’s window whilst I’m making tea and doing the dishes.

 It’s great to have your own front entry door and we don’t need to use an entry fob anymore.

 The solar panels are great and save us money. There are times when we have only used 72 pence a day on electric even with using all our appliances.

 The number and location of all the cupboards and bi-folding doors are great. They can be locked which means we can keep things in a safe place away from the children. Our kitchen is nice and big enough for 6 people.

 All the bedrooms are a good size which means all the kids have space and we will be able to stay here when the new baby comes.

 All our family and friends that come to visit love the house too.

What’s the best thing (or things) about your new house?

Having my own driveway makes my life much easier. I don’t need to worry about living on a busy street anymore. We use to stay close to the main street and unpacking the shopping was not an easy task while trying to keep the children safe and remembering to lock the car between unpacking my car.

Having 2 bathrooms with showers are is making a make big different in our life. We only had a bath in the previous place so I think it is great that you are building houses with showers in them.

This house is really warm, even in winter time. I hardly have my heating on. Our home it’s very cosy with no draughts.

If the council could only prioritise 3 things in new houses, what 3 things would you suggest?

The cupboard space, a kitchen big enough to fit a table for families and having a shower as well as a bath.

 How long do you think you will stay in your current home?

 Forever, I am never leaving here.

 How do you and your family like living at Viewmount?

We love it, absolutely love it. Kids love the parks here and their school is nearby. There is no main road so it’s good and safe. There’s very little traffic it’s in a cul-de-sac. It’s close to the town centre and everyone is very nice here.

 How has your life changed since you moved to your new house?

It’s totally changed, it’s so much less stressful. We don’t need to worry about much living here. It’s much better for me and for my family. My kids can play outside here safely. I am so glad that we are away from the flat and environment around the block.

We’re delighted that Nicola and her family like her home so much and we hope to be able to do this for even more tenants over the next few years.

Rent Increase Letters Now Out!

person holding pink piggy coin bank

Photo by on

If you are an Angus Council tenant, including garages and garage sites, you should have received your annual rent increase letter by now. All rent increases were agreed at Communities Committee in February 2019.

If you haven’t received your rent notification, please let us know by emailing or call us on ACCESSLine 03452 777 778.