Reminder: Changes to Repairs Delivery Due to Coronavirus

As we announced previously, we are suspending the Right to Repair and we will only carry out certain emergency repairs to tenants’ properties.

The reduced list of emergency repairs which we will still do is:

• Loss of heating and/or hot water – Total loss of both heating & hot water with no electric shower

• Uncontainable leak

• Sewage backing up and overflowing into the property

• Serious security problem, such as a front door that cannot be locked

• Loss of essential services, such as water or electricity

We appreciate only undertaking emergency repairs is frustrating for everyone, including ourselves.  However we take a zero tolerance  approach to abuse of staff who are complying with government guidance – abuse towards our staff will not be tolerated.

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