Since 17 March 2020 we have been following UK and Scottish Government guidance to avoid any unnecessary contact with others. We have also been encouraging residents to stay home and stay safe.
There are exceptions to this guidance and the Health and Safety Executive, has decided that the balance of risk is such, that it remains a legal duty of all landlords to conduct annual safety checks in relation to gas safety. This is because tenants rightly must be protected from the dangers associated with faulty gas services. Therefore we, as a responsible landlord, will be continuing our annual gas services checks.
Naturally, this is causing anxiety for many of our residents, some of whom are ‘shielding’ because of age or pre-existing conditions and we are now experiencing some difficulties in getting access into some homes to carry out annual boiler checks.
We would like our tenants to understand we want to keep our tenants, contractors and our staff as safe as possible from both COVID-19 (Coronavirus) and also from faulty boilers. We are very aware for the need to observe social distancing as far as is possible.
Therefore, when you receive your letter regarding an appointment to allow this essential gas servicing to take place, please contact the relevant Gas Contractor to let them know immediately if:
- You or someone in your household is experiencing Covid-19 symptoms
- You or someone in your household is self-isolating/shielding
WRB contact number: 01382 204030 and covers Arbroath, Brechin, Carnoustie, Monifieth & Montrose.
Saltire call centre contact number: 01698 743647 and covers Forfar, Kirriemuir and landward areas.
In these circumstances, we can postpone the boiler check and we will make an appointment for the work to be carried out immediately after your period of self-isolation/shielding ends. If for some reason we are unable to carry out these works, we must record the fact that it is related to the COVID-19 outbreak.
If you do not fall into the two categories above, we would ask you to allow this vital work to be completed. Please be assured that our staff and contractors are following government guidance in relation to hygiene and safety. Only people with no symptoms of COVID-19 (Coronavirus) will be sent out and, when entering homes, they will clean/sanitise hands before and after each job and wipe down all surfaces with anti-bacterial wipes. They will also guide you and your family to assist everyone to maintain a safe distance of two metres.
We do also have protective clothing and equipment to carry out checks and repairs in households where a COVID-19 (Coronavirus) is suspected or confirmed if necessary where an emergency repair is necessary and we would again ask that you mention this when contacting the service.
We are all facing a very challenging situation and by working together we can keep everyone; tenants, staff and contractors safe from both this virus and faulty gas services.