National restrictions and guidelines introduced as part of the necessary response to the COVID-19 pandemic meant that we could only carry out emergency repairs inside tenants’ homes. We also suspended the Right to Repair.
This was to ensure the safety of tenants, staff, contractors and the wider public. We know it has been a difficult time for all and would like to thank everyone for their patience.
Scottish Government announced the move to Phase 2 of their Route Map out of lockdown on the 18 June, signalling the start of restrictions easing.
We want to restart the repairs service as soon as we possibly can and will advise when we are able to do this. For now, we continue to do emergency repairs only.
We are looking at how we can deliver routine external repairs within current guidance and hope to start these shortly. You may see our staff carrying out Estate inspections as part of this process.
We are also considering which routine repairs can be delivered safely in tenants’ homes as we move through Phase 2 and into Phase 3 of the Government’s routemap.
For this to be possible, we must consider the views of our contractors. We will also listen to tenant views about whether they would be happy for maintenance activities to be carried out. If tenants report repairs to us, we will assume we have permission for our contractor to carry it out, if they can.
Thank you for your understanding while we review the repairs service. We will post weekly updates here and on our News website.
Please be assured that tenant safety remains our priority.