In our post on Wednesday 24 June, we said we were looking at how we can deliver a full repairs service within the appropriate COVID-19 guidance. We intend to restart all types of repairs from Monday 20 July 2020. Until this time we will continue to do emergency repairs only.
As a result of the lockdown, there is a backlog of repairs so initially no calls will be taken for new repairs. A full service accepting new repair calls will start on Monday 10 August 2020.
If you currently have an incomplete repair logged your housing officer will contact you within the next week to review the status of this.
As your safety continues to be our priority, we are developing a tenant-specific Health and Safety risk assessment for any works to be carried out in your home.
If you have registered to take part in tenant participation consultations, we will contact you and give you the opportunity to engage in this exercise. There will be more information on this in next week’s post.
Our Housing Spokesperson, Councillor Craig Fotheringham said:
We want to thank everyone for their continued support and understanding. We will continue to provide weekly updates on the repairs restart and we hope that our customers can work with us to help us deliver a safe and efficient service.