Working with Families to Stop Homelessness

Today we launched a new Mediation & Conflict Resolution Service in partnership with Relationships Scotland.

One of the five strategic priorities agreed for our Rapid Rehousing Transition Plan is to increase the focus on prevention to stop homelessness in the first place. Relationship breakdown continues to be the most common reason for homeless applications in Angus, supporting the need for an introduction of mediation or conflict resolution intervention.

Relationships Scotland (Family Mediation Tayside & Fife) will deliver the mediation and conflict resolution service in Angus. The key anticipated outcomes of the service are:

Families, young people and individuals will resolve conflict to allow the family to remain together in the family home, where it is safe and agreed to do so.

Where a move is agreed, the family or individual will improve communication and enhance relationships with family members to ensure that the move can be completed in a planned and supported way. Individuals/family members will have increased access to further support from other services in Angus, both in house and externally to further minimise the risk of homelessness.

The family mediation and conflict resolution service will be able to accept referrals from a wide range of agencies and also accept self-referrals. If you feel that you and your family would benefit from the mediation and conflict resolution service, then please get in touch using this form.

After referral, Relationships Scotland will contact the family, couple or individual who has been referred and will arrange to start the mediation process.

Mediators main roles will be:

  • Being responsible for the assessment and provision of an impartial mediation service to help people avoid irretrievable family breakdown by working with family members to resolve difficult issues and to establish mutually agreed courses of action.
  • To make use of a range of approaches including individual and family group work, to assist families to communicate better with one another and to manage the conflict that can cause distress in the family.
  • To work with people who may be already homeless, to find solutions for re-establishing positive contact with their families.

As well as providing a mediation service, Relationships Scotland will also have a Family Support Worker working in the project. The support worker will actively engage with each referred family to explore any additional support needed. Ongoing meetings will be arranged as appropriate to the family’s circumstances.

The Support Worker will also support the family outside of mediation and will follow up matters after the mediation has finished.

For more information, download the project flyer below.


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