We’re getting a lot of calls from tenants asking for repairs because of the adverse weather. Our team has been dealing with these calls as quickly as they can, however this has been a challenge, particularly for those requests received outwith normal working hours. We would advise tenants that the out of hours phone number is extremely busy so please only call if the repair is an emergency.
Contractors are dealing with these repairs, within the two hour response time for emergencies, but tenants may still experience delays. This is due to the volume of requests and the requirement to make sure their employees can work in a safe environment during the current conditions. They cannot go onto a roof when it is dark or raining, and any repairs carried out will be to fix the immediate problem and further repairs may be needed as a follow-up.
If tenants are experiencing a roof leak we would ask that they place a container under the leak to catch any excess water until the contractor is able to attend.
Please continue to call 03452 777 778 for emergency, out of hours calls.