Requesting Council Repairs

At this time of year, it is even more important to report repairs as soon as they are identified. This is can prevent:

  • More problems for you as a tenant
  • Serious damage to property

Also, if you see something in either a neighbouring property or in an empty property please report that a repair is needed, as it is better for us to get this repaired quickly too.

This is a benefit to both you as the tenant and ourselves.

Updates on repairs:

On 17 March 2020 the Government advised that people most at risk from the coronavirus were strongly advised to reduce unnecessary contact with others.  To slow the spread of COVID-19 (coronavirus) the general public were asked to stay at home as much as possible and avoid unnecessary social contact.

At that time we moved to dealing with Emergency Repairs only and whilst we restarted our repairs service in August 2020 this was to allow us to work through the backlog of previously reported repairs. We are now accepting all routine repairs through ACCESSLine.

When you contact ACCESSLine on 03452 777 778 to report a repair, we will still ask you the following questions to help us determine how best to protect against the spread of the virus:

  1. Have you returned from any risk areas as identified by the government in the last 14 days?
  2. Has a member of your household returned from any of the same risk areas in the last 14 days?
  3. Has anyone you work or socialise with closely been exposed to coronavirus in the last 14 days?
  4. Are you in a vulnerable group as identified in government guidance?

As your safety continues to be our priority, we have developed a Health and Safety Guidance note for tenants that covers any repair work or improvement works to be carried out in your home at this time. It explains what you can expect from our contractors but also what we require you to do whilst they are working in your home.


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