Scotland’s national advice hub, Advice Direct Scotland, is now providing people in Scotland with free energy advice to help them deal with bills and suppliers.
Following the recent devolution of consumer powers, Advice Direct Scotland has taken on the Scottish Government-supported delivery of energy advice and has launched the energyadvice.scot platform.
Free, practical advice and information on energy-related matters are available to anyone in Scotland, ranging from supplier enquiries, understanding the complaints process, and what to do if experiencing problems with energy bills.
The service also covers accessing grants, what to do if people fall victim to energy scammers, and advice for those who are at risk of disconnection.
You can contact energyadvice.scot by freephone 0808 196 8660, on Facebook, email, or through live webchat.
The website also includes an online knowledge centre for people in Scotland, with information on:
- Billing and meters
- Complaints and disputes
- Grants and assistance
- Scams and fraud
- Loss of energy supply
- Switching suppliers.