COVID update for Housing Repairs and Improvements

Since 17 December 2021, we have provided a reduced service in relation to repairs and improvements. Although there has been no significant change to the guidelines, here is an update on our services.

Reactive Repairs

Currently, we are carrying out only EMERGENCY repairs. This will be amended as follows from 9:00 Wednesday 12 January 2022.

Within homes – Emergency repairs only as detailed below will continue until further notice.

Common areas & external work – All repairs will be carried out as normal.

How will this affect you?

The changes will alter how we deliver your Repairs and Servicing Maintenance and the suspension of the Right to Repair continues.

What Emergency Repairs will be possible?

As during previous restrictions, we will only carry out certain emergency repairs to tenants’ properties.

The reduced list of emergency repairs which we will still do is:

  • Loss of heating and/or hot water – Total loss of both heating & hot water with no electric shower
  • Uncontainable leak
  • Sewage backing up and overflowing into the property
  • Serious security problem, such as a front door that cannot be locked
  • Loss of essential services, such as water or electricity.

All emergency repairs can be reported to the ACCESSLine on 03452 777 778. If your emergency repairs are about gas central heating then please phone WRB Gas on 01382 20 40 30.

Can Non-emergency Repairs still be reported?

Yes, please continue to report any non-emergency repairs to your home to allow these to be logged. Whilst these cannot be addressed right now, it will allow us and your repairs contractor to plan out all repairs and allocate them to the appropriate trade as soon as restrictions are eased.

Non-emergency repairs can be reported by phoning the ACCESSLine on 03452 777 778.

Will Services Maintenance work continue?

As we have done throughout previous lockdown periods, we will continue to carry out annual servicing of gas heating systems, electrical testing and upgrade to LD2 Smoke alarm systems. This is a statutory requirement that we are required to carry out by law and there is an obligation for you as a tenant to provide access. 

Will Aids & Adaptations continue?

Yes, this work is deemed essential to allow vulnerable individuals to remain in their homes and will continue. A case by case assessment may be required under discussion with the individuals support team.

Will Planned Works continue?

Some planned works will continue, below is a list detailing what will be suspended and what will go on as planned.

The following works are suspended in your homes

  • Kitchen upgrades
  • Bathroom upgrades
  • Electric Heating upgrades
  • Windows replacements
  • Any Internal Energy Efficiency works (including underfloor insulation, loft insulation and Internal Wall Insulation)

The following works will continue

  • External Wall Insulation
  • External Repaints

Please be aware that the above is under continual review to stay in line with any future amendments from Scottish Government Guidance in relation to COVID-19.

A further update will be provided as government guidance develops.

Where can you get Lateral Flow Tests from?

Please follow the appropriate links below to find out the collection option easiest for you.

Collect LFD tests from your nearest coronavirus test site 

Find your nearest coronavirus test site where LFD tests can be collected 

You can collect up to two packs of seven tests per household, or up to four packs of seven tests if you’re collecting for multiple people. 

You can collect from coronavirus test sites between 8am and 8pm. You do not need to book an appointment. 

Collect LFD tests from your nearest pharmacy 

Find your nearest participating pharmacy 

You can collect one pack of seven LFD tests per person. If you’re collecting for a household, you can collect one pack for each household member. 

You do not need to book an appointment, but you should check opening times. 

Do not enter a pharmacy if you have coronavirus symptoms. Self-isolate immediately and book a PCR test instead. 

Order LFD tests to your home

You can order LFD tests to be sent to your home

Your order will contain one pack of seven LFD tests.  It’ll be delivered to your home in one to two days. You can order one pack per household per day.

If you’re ordering for another household as well as your own, you should:

  • complete a separate order
  • use their personal details

See the full NHS Guidance to find out how to obtain a test.


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s