COVID update for Housing Repairs and Improvements

Since 17 December 2021, following Scottish Government guidance, we have provided a restricted service for repairs and construction works.

We are pleased to advise that from 9:00 on Monday 31 January 2022, our full repairs and improvements services will return.

Reactive Repairs

A full repairs service including the Right to Repair will return from the above date.

How will this affect you?

There may be some delays for non-emergency repairs you report for the next 2-3 weeks, as your area contractor works through the backlog of repairs that we have received since mid-December 2021.

Essential Services Maintenance Work

Annual servicing of gas heating systems, electrical testing and upgrades to LD2 Smoke alarm systems are a statutory requirement that we are required to carry out by law. These works will continue as before, and as a tenant you must provide access to your property for these. 

Aids & Adaptations

This work will continue, although a case by case assessment may still be required with an individual’s support team.

What Planned Works will restart?

All planned works which have contractors appointed will return to full service. This includes

  • External Wall Insulation
  • External Repaints
  • Windows replacements
  • Any Internal Energy Efficiency works (including underfloor insulation, loft insulation and Internal Wall Insulation)
  • Electric Heating upgrades

Please be aware that we will continue to review these arrangements to ensure adherence with any future amendments to Scottish Government COVID-19 Guidance.

You should familiarise yourself with the current guidance so that you are clear as to what is expected of you before any contractor comes to your home.

Any further updates will be provided as government guidance develops.

Where can you get Lateral Flow Tests from?

Please follow the appropriate links below to find out the collection option easiest for you.

Collect LFD tests from your nearest coronavirus test site 

Find your nearest coronavirus test site where LFD tests can be collected 

You can collect up to two packs of seven tests per household, or up to four packs of seven tests if you’re collecting for multiple people. 

You can collect from coronavirus test sites between 8am and 8pm. You do not need to book an appointment. 

Collect LFD tests from your nearest pharmacy 

Find your nearest participating pharmacy 

You can collect one pack of seven LFD tests per person. If you’re collecting for a household, you can collect one pack for each household member. 

You do not need to book an appointment, but you should check opening times. 

Do not enter a pharmacy if you have coronavirus symptoms. Self-isolate immediately and book a PCR test instead. 

Order LFD tests to your home

You can order LFD tests to be sent to your home

Your order will contain one pack of seven LFD tests.  It’ll be delivered to your home in one to two days. You can order one pack per household per day.

If you’re ordering for another household as well as your own, you should:

  • complete a separate order
  • use their personal details

See the full NHS Guidance to find out how to obtain a test.


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