Jubilee Bank Holiday Opening Hours

ACCESSLine will close at 5 pm on Wednesday 1 June 2022 and will reopen on Monday 6 June 2022 at 8.45 am.  During this time, customers will still be able to report emergency repairs and these include:

  • Loss of heating or hot water – total loss of both heating and hot water with no electric shower
  • An uncontainable leak
  • Sewage backing up and overflowing into the property
  • A serious security problem, such as a door that cannot be locked
  • Unsafe power, lighting sockets or electrical fittings
  • A blocked flue to an open fire or boiler
  • External windows – doors or locks which cannot be secured
  • Blocked sink, bath or drain
  • Blocked or leaking foul drains, soil stacks or toilets where there is no other toilet in the house
  • Unsafe path or step
  • Toilet not flushing where there is no other toilet in the house
  • Loose or detached handrail or stair banister
  • Unsafe timber flooring or stair treads
  • Extractor fan in kitchen or bathroom not working

Customers can also report emergency roofless situations and the contact number for both services are: 03452 777 778


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