It has been brought to our attention by Department for Work and Pensions (DWP) that some rent payments are being made direct to tenants instead of being paid directly to us. This has been acknowledged as an error by DWP.
If you receive additional money to your normal benefit payment, this is likely to be rent money, which should be paid to the Council using the normal payment methods available, which can be found on the following link:
DWP will have advised you of this payment having been made within your journal.
If you want to check your rent account, or if you are having problems paying your rent, you can contact us on ACCESSLine – 03452 777 778