High volume of enquiries to ACCESS and Common Housing Register teams

Our ACCESS and Common Housing Register teams are experiencing an extremely high volume of enquiries related to the Choice-Based Letting system, so response times are taking longer than usual. We apologise for the inconvenience.

Thank you for your patience during this busy time

Our new housing allocation system is now live

Our new housing allocation system – Angus Homefinder – is now live. You can now apply for housing online using our new system here.

Existing applicants do not have to do anything – we’ve transferred over all your details to our new system. To check your application details or make changes, click here.

We will advertise available homes and their details on the Angus Homefinder website starting Friday 27th November, so applicants can bid for the properties they want. We’ll issue more information about how to bid nearer the time.

Frequently Asked Questions

What documents do I need to apply for a house?

Accepted Proof of ID:

  • Birth certificate, passport or National Insurance Card.

Accepted Proof of Address may include, but not limited to:

  • official letters/bills/statements from a local authority, public agency or private utility company (gas, electric, telephone), government department, private sector lease, bank or building society;
  • photographic driving licence

What is my position on the waiting list?

We want people to have more choice about where they live. We will advertise a property and applicants will be able to bid for it. Because allocations will depend on who bids for a property, we will no longer be able to advise your position on the list. However, you will be able to see the number of bids made for each property.

Fewer bids will mean you have a better chance of getting a similar property.

More bids will mean you have less chance of getting a similar property.

We’ll allocate properties by priority banding and the date of application.

What if I have a problem?

You can contact us using our online form or call us on ACCESSLine 03452 777778, but if you call, please be aware that our team is very busy as you would expect on Day 1 of the new system and you may have a bit of a wait.

 (This is an update to the post published this morning. We’ve had some teething problems, but they’re ironed out now – thanks for bearing with us)

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Angus Homefinder Goes Live on 11/11

We’ve fixed the technical problems that led to us having to delay the start of our new Choice Based Lettings system, so we’re now delighted to announce it will go live on Wednesday 11 November.

On that date, new applicants will be able to apply to join our Housing Register. We’ve already added existing applicants and sent login instructions by letter.

Check back next week to get the link for the new system and any other information you might need to get your application online.