The launch of the Angus Tenant & Community Engagement Strategy 2019-2022 took place last week at Arbroath Academy. The new strategy was presented by our tenant representatives and two elected members, Cllr Tommy Stewart and Cllr Lois Speed.
The purposes of the strategy is to improve how we engage with our tenants and communities and to meet outcomes and standards of the Scottish Social Housing Charter
It sets out 6 priorities:
- Establish an E-panel for consultations and information sharing
- Establish a Scrutineers panel
- Promote and advertise tenant participation in the best format for our tenants and review and revise our information regularly
- Give recognition for learning and participation through awards and accreditations
- Develop local area action plans in partnership with our local Community Housing Teams
- Produce a calendar of tenant participation opportunities
The full Strategy document can be found here.
John Morrow, Service Leader – Housing, highlighted the importance of the strategy for Angus. He said:
At a time of great change, it’s more important than ever for tenants to have a voice in shaping our policies. We want to be sure that what we do reflects the things that are important to customers. Whether that means installing new bathrooms, building new council houses, keeping our rents at some of the lowest in Scotland, or making sure that repairs are done right first time, it’s only through listening to tenant views that we really learn what our priorities should be.
This Tenant Engagement strategy sets out how we will encourage a greater level participation, including a broader representation and age range, as we don’t currently have many young people actively participating. So the Strategy sets out a wider range of communication methods, including the Housing Blog and the new e-panel, designed to reach many more people.
I hope that tenants will play a greater role in helping to keep us on track to deliver good services in return for reasonable rents, and help us demonstrate value for money, not just to our customers, but also to the Scottish Housing Regulator as one of the principles of the Scottish Social Housing Charter. I think if we can help make the link better between the big picture issues, and rents and investment, and what really matters for tenants in their home, then we can get more people interested in being involved.
And that is exactly what this Tenant Engagement Strategy is designed to achieve.