We have asked Edinburgh-based company Knowledge Partnership to carry out another Repairs Satisfaction Survey. The telephone survey will be similar to the one carried out in 2017-18, although will only run for 6 months. If you have a repair completed between April and September 2019, you could be contacted by Knowledge Partnership for your views. We would very much appreciate your participation in this survey if you are contacted, as we look to make improvements in our repairs contracts for the future.
The first telephone calls will be made after 8 May 2019 for those tenants who have had repairs completed in April 2019. The survey will only take a few minutes to complete.
Your views are very important to us and we are committed to listening and using your feedback to continuously improve what we do.