Have Your Say on Our New Tenant Repairs Health & Safety Guidance leaflet

In our post on 30 June, we advised that we are working on a Health and Safety risk assessment for repairs in tenants’ homes. This is an important part of keeping our tenants, staff and contractors safe.

As a result of this, on Monday 13 July we will seek comments on our draft Tenant Repairs Health & Safety Guidance leaflet through the tenant participation process.

If you have registered to take part in tenant participation consultations, we would welcome your comments as they will be a valued contribution to the safe operation of repairs work in all our tenants’ homes.

If you have not yet registered for tenant participation and want to comment, please email  TenantParticipation@angus.gov.uk and we will do our best to register you in time for the document consultation.  

Keep an eye on your mailboxes!



Coronavirus (COVID-19) – NHS guidance in other languages and formats

To make the latest guidance about COVID-19 accessible for everyone, NHS Scotland and the Scottish Government have now added translated information on coronavirus to the NHS inform website.

The guidance is available in :

– other languages: Arabic, Mandarin, Czech, Slovak, Polish, Romanian and Urdu

– formats : BSL and Easy Read

NHS inform logo


Health Concerns and Not Sure Where to Turn?

With the number of coronavirus cases increasing and introduction of the strict lockdown mode, it’s easy to feel unsure for the health of yourself and others.

A number of health organisations and health-care professionals offer support to look after yourself during this time. The following resources provide useful information and advice as well as direct support:

General health: NHS Inform and Ready Scotland websites

Local mental health and wellbeing support services:

  • Penumbra Angus Wellbeing Services – enquiries and referrals can be made at angus.nova@penumbra.org.uk
  • Penumbra Angus Peer Service – telephone appointments can be booked through GP Practices
  • Angus Suicide Prevention Service – telephone and email support (Monday to Friday 9am-5pm). Contact aspss@penumbra.org.uk or 0800 135 7899. General updates are posted on Facebook
  • Community Listening Service – the service has moved to a telephone listening service during the coronavirus outbreak. Anyone in Tayside can contact the listening service – phone or text 0796 777 1941 – to arrange a telephone appointment.

Drug and Alcohol Services:

  • We Are With YouFree confidential support to people experiencing issues with drugs, alcohol or mental health (online and telephone service)
  • Tayside Council on Alcohol (TCA)contact can be made on Email: enquiries@alcoholtayside.com, Facebook or phone 01241 872989 (leave a message)
  • SMART Recovery – online SMART meetings can be accessed at the SMART website

Online Support:

  • Cool2Talk – This is a confidential place and 121 counselling service for young people aged between 12 and 26 to freely ask questions about things that are affecting them.
  • Suicide? Help! – an information app for people who are thinking about suicide or worried about someone else. As well as providing information about suicide, such as how to get help and what signs to look for in others, this app provides details of relevant local services
  • Money Worries? – This app is a comprehensive resource which points people to the right help in a crisis. Search for ‘Money Worries? Find the right help in a crisis’ on the app stores.
  • Living Life to the Full – a free life skills course teaching how to tackle and respond to issues or demands in everyday life. Includes specific wellbeing advice related to Coronavirus for adults, young people and their parents and health workers.
  • Parents helpline (Parentline Scotland – tips, advice and support for parents) – 08000 28 22 33
  • Domestic abuse helpline (Domestic Violence Helpline – confidential support from highly trained female advisors) – 0800 027 1234
  • Bereavement helpline (Cruse Bereavement Care) – 0845 600 2227 – offers support to people who have lost someone close
  • LGBT health and wellbeing helpline (LGBT Helpline Scotland – information and emotional support) – 0300 123 2523
  • Samaritans –call 116 123, email: jo@samaritans.org – provides 24 hour confidential emotional support for people experiencing feelings of distress or despair, including those which could lead to suicide

Mental Health National Websites:

  • Alcohol Change UK – Information and advice on alcohol during the coronavirus outbreak, including how to manage your drinking
  • SAMH (Scottish Association for Mental Health) – Hub of information and guidance about looking after your mental health as the coronavirus developments continue
  • Mind – information on coronavirus and your wellbeing, including useful checklists to help people to prepare for and cope with social isolation
  • Mental Health Foundation – information on looking after your mental health during the coronavirus outbreak
  • Young Scot – find out more about what’s happening and the simple steps you can take to help prevent catching COVID-19 and spreading to others. Also find out more about what you can do if you are feeling anxious and worried, and how you can support others in your community
  • Young Minds – support for young people and parents who are struggling with news about coronavirus. Information for parents on talking to their children about coronavirus
  • COSLA – advice for supporting children and young people during Covid-19


Changes to Repairs Delivery Due to Coronavirus


On 17 March 2020 the Government advised that people most at risk from the coronavirus were strongly advised to reduce unnecessary contact with others. To slow the spread of COVID-19 (coronavirus), the general public were asked to stay at home as much as possible and avoid unnecessary social contact.

So we can achieve this, we have reviewed our housing repairs service.

To safeguard the health and safety of tenants, staff and contractors, we will only be carrying out emergency repairs inside tenants’ homes from Monday 23 March 2020.

We will continue to carry out all communal and external works to our properties as normal. In the meantime we are suspending the Right to Repair.

The reduced list of emergency repairs which we will still do is:

  • Loss of heating and/or hot water – Total loss of both heating & hot water with no electric shower
  • Uncontainable leak
  • Sewage backing up and overflowing into the property
  • Serious security problem, such as a front door that cannot be locked
  • Loss of essential services, such as water or electricity

When you contact ACCESS line to report a repair, we will ask you the following questions to help us determine how best to protect against the spread of the virus:

  1. Have you returned from any risk areas as identified by the government within the last 14 days?
  2. Has a member of your household returned from any of the same risk areas within the last 14 days?
  3. Has anyone you work or socialise with closely been subject to exposure for corona virus within the last 14 days?
  4. Are you in a vulnerable group as identified in government guidance?

We will then:

  1. Assess the repair required and if it is classed as emergency, your repair will be processed in the normal way.
  2. If your repair is not classed as Emergency we will not carry out the repair at this time,.
  3. Please be advised that contractors will be required to wear specialised personal protective equipment while in your property.

If you are reporting a gas repair to WRB directly you will be asked the same questions to allow them to assess how they will deal with your repair.

Once the risk has reduced and we are in a position to resume other emergency, urgent and routine repairs, we will advise of this as soon as we can. You will need to report any repairs we have been unable to do in the meantime. We are sure that you will appreciate how challenging the current situation is for everyone but, please be assured that our reason for this temporary measure is to keep tenants, staff and contractors safe.


Third Sector Health Hub events in Forfar

The next Third Sector Health Hub events will take place on these dates :

Dates:     18 November, 16th December & 20 January

Time:      from 2 – 3.30 pm

Venue: Academy Medical Centre, Academy Street, Forfar, DD8 2HA





If you are interested in finding out about local organisations who may be able to offer you support visit the Academy Medical Centre in Forfar to find out more.









Third Sector Health Hub

The Academy Medical Centre in Forfar is hosting a Third Sector Health Hub and the next events will take place tomorrow and on the second Thursday of October:

Dates:     12 September and 10 October

Time:       10.30 am –  12 noon

Venue:  Academy Medical Centre, Academy Street, Forfar, DD8 2HA

TSH HUB poster

If you are interested in finding out about local organisations who may be able to offer you support visit the Academy Medical Centre in Forfar to find out more.

To find out more about local organisations please download the Information Leaflet

Third Sector Health Hub in Angus

If you are interested in finding out about local organisations who may be able to offer you support visit the Academy Medical Centre in Forfar to find out more.


Third Sector Health Hub  events will take place on the second Thursday of the month for the next 3 months :

Dates:     9th May,    13th June,    11th July

Time:       10.30am –   12noon

Vanue: Academy Medical Centre, Academy Street, Forfar, DD8 2HA

To find out more information about local organisations please download the Information Leaflet