How We Did Last Year -Charter Report Card

Each year we provide a wide range of information about Housing performance to the Scottish Housing Regulator for the Scottish Social Housing Charter.

We have prepared our latest Charter Report Card working in partnership with our Tenants Steering Group, and the information is grouped into the areas which are contained in the Charter. This year we have been unable to consult with our tenant representatives in person, but they have contributed digitally to the design of our report card, and we thank them for their involvement.

The Report Card is available online and shows what performance our tenants think is most important.

We haven’t included details on all the Charter outcomes and indicators but you can find these on the Scottish Housing Regulator’s website

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Our Annual Assurance Statement 2020

Under the Regulatory Framework, we must submit an Annual Assurance Statement to the Scottish Housing Regulator every year. We also must publish it so tenants and service users can see it.

Our statement was approved at Communities Committee on 20 September and states that the Committee, which is our governing body, is assured we meet all statutory requirements.

Guide to Social Housing Regulation by the Scottish Housing Regulator

The Scottish Housing Regulator (SHR) recently published a short guide called:

‘How we regulate: a guide for tenants and service users.’

This short, summary guide lets people know more about:

• who SHR are and what they do,
• what tenants can expect from a social landlord,
• how tenants can find out about their landlord’s performance; and
• how to raise a concern about a social landlord.

Watch the videos about the SHR and how to raise a concern about a social landlord :

 

Our Annual Assurance Statement for 2019/20

Under the Regulatory Framework, we must submit an Annual Assurance Statement to the Scottish Housing Regulator by 31 October every year. We also must publish it so tenants and service users can see it.

Our statement was approved at Communities Committee this week and states that the Committee, which is our governing body, is assured we meet all statutory requirements.

 

Engagement Plans for 2019/20 – How We Will Work with the Scottish Housing Regulator

As part of the changes introduced by the new Regulatory Framework, the Scottish Housing Regulator recently published an annual  engagement plan for every Scottish social landlord.

The purpose of the annual engagement plans is to lay out:

• the information the Regulator wants from the landlord
• what the landlord needs to do
• how the Regulator will engage with the landlord
• why the Regulator is engaging, particularly if the landlord hasn’t met its regulatory requirements
• the Regulator’s member of staff who is the main contact for engaging with the landlord

The Regulator has a strong focus on how the social landlords deliver services for people who are or may become homeless. This is the main point of its engagement with local authorities including our own landlord services.

We need to provide the Regulator with the information related to our homelessness service. You can see full details of our Engagement Plan on the Scottish Housing Regulator website. You can find all Scottish social  landlords’ Engagement Plans here.