Under the Regulatory Framework, we must submit an Annual Assurance Statement to the Scottish Housing Regulator every year. We also must publish it so tenants and service users can see it.
Our statement was approved at Communities Committee on 20 September and states that the Committee, which is our governing body, is assured we meet all statutory requirements.
The Scottish Housing Regulator (SHR) recently published a short guide called:
‘How we regulate: a guide for tenants and service users.’
This short, summary guide lets people know more about:
- who SHR are and what they do,
- what tenants can expect from a social landlord,
- how tenants can find out about their landlord’s performance; and
- how to raise a concern about a social landlord.
Watch the videos about the SHR and how to raise a concern about a social landlord :
Under the Regulatory Framework, we must submit an Annual Assurance Statement to the Scottish Housing Regulator by 31 October every year. We also must publish it so tenants and service users can see it.
Our statement was approved at Communities Committee this week and states that the Committee, which is our governing body, is assured we meet all statutory requirements.
As part of the changes introduced by the new Regulatory Framework, the Scottish Housing Regulator recently published an annual engagement plan for every Scottish social landlord.
The purpose of the annual engagement plans is to lay out:
- the information the Regulator wants from the landlord
- what the landlord needs to do
- how the Regulator will engage with the landlord
- why the Regulator is engaging, particularly if the landlord hasn’t met its regulatory requirements
- the Regulator’s member of staff who is the main contact for engaging with the landlord
The Regulator has a strong focus on how the social landlords deliver services for people who are or may become homeless. This is the main point of its engagement with local authorities including our own landlord services.
We need to provide the Regulator with the information related to our homelessness service. You can see full details of our Engagement Plan on the Scottish Housing Regulator website. You can find all Scottish social landlords’ Engagement Plans here.
The Scottish Housing Regulator has published an information leaflet on Complaints and Significant Performance Failures. This provides information to help tenants and tenant groups understand how they can raise concerns about the services their landlord provides.
What is a Significant Performance Failure?
A significant performance failure is something that a landlord does, or fails to do, that puts the interests of its tenants at risk. This is something that does, or could, affect all of the landlord’s tenants.
A significant performance failure is not an individual tenant complaint about services. If you have a complaint, for example, if you are unhappy about how your landlord carried out repairs to your own home, then you should raise this directly with your landlord through its complaints procedure. Council tenants can make a complaint about the housing service here.
To find out how to report a significant performance failure, see the Scottish Housing Regulator leaflet.