The Scottish Housing Regulator has published an information leaflet on Complaints and Significant Performance Failures. This provides information to help tenants and tenant groups understand how they can raise concerns about the services their landlord provides.
What is a Significant Performance Failure?
A significant performance failure is something that a landlord does, or fails to do, that puts the interests of its tenants at risk. This is something that does, or could, affect all of the landlord’s tenants.
A significant performance failure is not an individual tenant complaint about services. If you have a complaint, for example, if you are unhappy about how your landlord carried out repairs to your own home, then you should raise this directly with your landlord through its complaints procedure. Council tenants can make a complaint about the housing service here.
To find out how to report a significant performance failure, see the Scottish Housing Regulator leaflet.