We’ve added two more dates for the Customer Charter and Service Standards tenant engagement sessions
Thursday 16th May – 1-3pm in Monifieth Library
Friday 17th May– 10-11.30am within Carnoustie Library
Please come along for one of the sessions and give us your view on improving housing services.
We have an exciting opportunity for you to get involved with the Housing Service. We would like to hear your feedback on our newly drafted Customer Charter and Service Standards. It is really important that our customers give us their views to improve housing services. We are holding various sessions across Angus to allow our customers to share their views and want to gather as much feedback as possible. If you would like to attend any of the following sessions, please let us know by emailing TenantParticipation@angus.gov.uk
If you are unable to attend but would be happy to be contacted via email, please send your details to the email above.
Tuesday 7 May Bruce House, Arbroath 6:15 – 7:45pm
Friday 10 May Cricket Cafe, Strathmore Cricket Club, Forfar 10am – 12pm
Monday 13 May Mo Hub, Murray Street, Murray Street, Montrose 6:15 – 7:45pm
Tuesday 14 May Well Bean Café, East & Old Parish Church, Forfar 12:15 – 1:45pm
Wednesday 15 May Well Bean Café, Café Project, Brothock Bridge, Arbroath 12:15 – 1:45pm
Friday 17 May The Crickety, Brechin 12:30 – 2pm
Tuesday 21 May Adult Room, Forfar Community Campus 6:15 – 7:45pm
Thursday 30 May Well Bean Cafe, Mo Hub, Montrose 12:15 – 1:45pm
We advised in our previous post that the Radio Teleswitch System (RTS) used by the BBC is to be switched off in the near future and may affect the functionality of Total Heating Total Control systems.
OVO Energy has now confirmed the RTS will not be switched off until June 2025. They are now looking upgrade the meters to SMART meters, which will work with Total Heating Total Control (THTC) and require no further change at distribution boards.
OVO Energy will contact eligible customers by email or letter to arrange an appointment for a SMART meter installation and provide information on the THTC-smart tariff.
If you have any queries about this post, please contact us by emailing Technical Team HousingTechnical@angus.gov.uk
We must make sure that the smoke alarms installed in our properties meet government legislation and our contractors are upgrading properties which need new alarm systems. Unfortunately, we have had high numbers of tenants not allowing access for this essential safety work and are now working in conjunction with the Scottish Fire and Rescue Service to promote the requirement for having this work done. The largest proportion of house fires start in either the kitchen or living room and to ensure the alarm is raised as soon as possible, these areas, along with the escape routes, need to be covered by an appropriate alarm. To exceed the minimum requirements, we have adopted the LD2 grade D1 standard.
LD2 is a system incorporating detectors in all circulation spaces that form part of the escape routes from the dwelling and in all rooms that present a high risk of fire. This means a heat detector will be fitted in the kitchen, and a multisensory smoke alarm in the halls, landings, and primary lounge area.
Grade D1 is a mains-powered system of alarms with a back-up power supply; smoke and heat alarms should be either a single independent circuit from the dwelling main consumer unit or a separate electrically protected regularly used local lighting circuit. This ensures the alarms are less prone to battery failure, reducing maintenance costs.
As we said in our post on 27 August 2021, the Scottish Government passed legislation relating to fire and smoke alarms in all homes, with the new standard coming into effect by February 2022.
If you have received a letter from one of our named contractors advising of these works please respond and allow access to have the works completed.
We and our contractors appreciate your co-operation to get this work carried out.
If you have any queries about this post, please contact us by emailing HousingTechnical@angus.gov.uk
We experienced a fault yesterday with our property bidding site and customers were unable to login. The contractor has now confirmed the issue is fixed.
Apologies for any inconvenience this has caused.
At the end of 2022, we carried out a survey asking what your thoughts were of our current Common Allocation Policy, Choice-Based lettings application, and bidding websites.
We have used the results to shape and develop the new proposed policy, along with housing legislation and guidance. The policy has been reviewed, and changes made to make it accessible to all and give priority to those most in need. We believe staff will have a policy that is clear, precise and enables them to carry out the role of allocation of housing successfully and make sure we focus on ending homelessness together.
We are now at the stage we wish to engage with you again on the proposed draft policy before it is finalised for going to Committee.
We have pulled together the main changes as a summary and the full draft is also available for review. We would like you to take part in a short survey on whether or not you agree these new changes.
You can have your say through our Engage Angus site
We will close the survey on Monday 31 May 2024.
We are aware of a fault this morning with our property bidding site. Customers are currently unable to login to make bids. We have made our contractor aware and they are investigating the fault. Apologies for any inconvenience this may cause.
We hope to resolve this issue as soon as possible.
We now have face to face evening classes in Forfar, Brechin and Montrose and a variety of daytime classes for learners of all abilities.
We also have online classes if you find it difficult to travel or have work or childcare commitments.
Classes have stopped for the spring holidays but start again week beginning 15th April.
We are also about to start session to help you prepare for your Driving Theory Test, your UK citizenship test and art sessions – see flyers below.
You can find out more details and keep up to date by following this link – please bookmark and check the link for updates.
If you have any questions about classes or ESOL delivery across Angus please contact Neil Paterson
Our contractor will be carrying out a system upgrade between Friday 29 March 2024 and Sunday 31 March. During this time, the service will be unavailable. You will not be able to register an application or login to your current application and there will be no properties to bid on over these dates.
There will be a notice on the Angus Homefinder website to remind you the service is unavailable .
We apologise for the inconvenience. The system will be available again on Monday 1 April 2024. However, there will be no properties to bid on until Tuesday 2 April 2024.
If you are one of our tenants (including garages and garage sites), you should have received your annual rent update letter for 2024/25 by now.
If you haven’t received your rent notification, please let us know by emailing HousingQPP@angus.gov.uk
Angus Council Housing News 