New contract for Responsive Repairs and Voids goes live

Our new three-year contract for Responsive Repairs and Change of Tenancy works is now live.

Under the new arrangements, repairs will be carried out by two contractors, Derek McNulty Joinery & Building Contractors, for the Arbroath, Carnoustie & Monifieth areas; and MPS Housing Ltd for the Montrose, Brechin, Forfar and Kirriemuir areas.

A new dedicated housing repairs call centre has also been established through our ACCESSLine to enhance the overall customer experience.

Although the new contracts are now formally in place, continuing COVID-19  restrictions do mean that only emergency repairs and essential works, such as gas servicing, can be carried out at this time and until further notice.

We are monitoring this situation and a return to full service will happen as soon as restrictions are lifted. These restrictions have led to a significant backlog of repairs, but our contractors will work through them as a priority.

If you have an issue with your home, and haven’t already reported it, please let us know by contacting ACCESSLine on 03452 777 778.

We won’t be able to give you a date for when these repairs will be carried out, but we will make contact as soon as we can to arrange a suitable date, once national restrictions are eased.


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