In line with the Scottish Government’s guidance on easing lockdown restrictions, we have been working closely with the repairs contractor in your area to make sure a measured approach has been taken to restarting provision of repairs within your home.
A full repairs service will recommence 26th April 2021.
We would ask you to be mindful that there is a backlog of reported repairs that also needs to be addressed within tenanted homes and this may result in some delay with lower priority repairs. If you have reported a repair during lockdown there is no need to report this a second time as you will be contacted by your Housing Officer prior to the contractor contacting you to arrange a suitable time to attend.
Should you need to report a new repair please call ACCESSLINE on 03452 777 778.
You can find NHS advice on the NHS Coronavirus COVID 19 website –– the main symptoms of the coronavirus include;
A new, continuous, dry cough
A high temperature
Loss or change to your sense of smell or taste
We appreciate your co-operation at this time and hope you find this information useful, but if you have any queries about repairs, please contact your local Housing Team.
Below are documents that we hope will reassure you on the repairs process itself as well as providing guidance on your and our contractors’ responsibilities.